When you yourself have a grievance, first, make an effort to resolve the issue straight together with your credit union

When you yourself have a grievance, first, make an effort to resolve the issue straight together with your credit union

Issue Process

This might include calling the credit union’s customer care division, senior credit union management, or even the committee that is supervisory. You can contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form (opens new window) (PDF version (opens new window) ) if you cannot resolve the issue with your credit union,. If the grievance involves one or more problem or credit union, you will have to submit complaint that is separate for every single problem or credit union. After the form(s) was gotten, you may get an acknowledgement and information that is additional the issue procedure from NCUA’s customer Assistance Center. Find out about the grievance procedure below.

  1. File a problem: The grievance procedure begins whenever you distribute a complaint utilising the on the web NCUA customer Assistance Form or even the PDF version towards the customer Assistance Center.
  2. Consumer Assistance Center Review: Upon getting your problem the buyer Assistance Center will be sending you an acknowledgment that features situation number. Thereafter, we shall see whether your issue involves issues within NCUA’s enforcement authority. In the event the issue falls away from NCUA’s regulatory enforcement authority, we’re going to notify you your instance happens to be called to your appropriate federal or state agency for management. Continue reading “When you yourself have a grievance, first, make an effort to resolve the issue straight together with your credit union”